Privacy Policy

Last updated: July 18, 2026

This Privacy Policy explains how Dreamhome Properties ("Dreamhome", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and services (the "Platform"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide

Account details such as your name, email address, phone number, password, and role (buyer, renter, owner, or agent).
Profile and listing content including property descriptions, photos, prices, locations, and amenities you choose to publish.
Identity verification documents (KYC), such as a government-issued ID and a selfie, where verification is required to list or transact.
Communications you send through the Platform, including enquiries, messages to agents, and support requests.

Information we collect automatically

Usage data such as pages viewed, listings saved or favorited, searches performed, and interactions with agents.
Device and log data such as IP address, browser type, device identifiers, and access times.
Cookies and similar technologies used to keep you signed in, remember preferences, and understand how the Platform is used.

2. How We Use Your Information

To create and manage your account and authenticate you.
To publish, display, and manage property listings and connect buyers and renters with owners and agents.
To verify identities and reduce fraud, spam, and abuse.
To process subscriptions and payments through our payment providers.
To send transactional messages (for example, enquiry notifications, verification results, and account alerts) by email, SMS, or WhatsApp.
To provide customer support and respond to your requests.
To improve, secure, and analyze the performance of the Platform.
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to operate the Platform:

With other users — when you publish a listing or send an enquiry, relevant contact and listing details are shared with the owner, agent, or interested party so that a connection can be made.
With service providers — such as hosting, email/SMS delivery, identity verification, and payment processing partners, who are permitted to use your data only to provide services to us.
For legal reasons — where required by law, regulation, legal process, or to protect the rights, property, or safety of Dreamhome, our users, or the public.
In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Cookies

We use essential cookies to keep you signed in and to remember your language and display preferences, and analytics cookies to understand usage. You can control cookies through your browser settings, though disabling essential cookies may affect how the Platform works.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. Identity verification documents are retained only for as long as necessary for verification and compliance purposes, and are then securely deleted.

6. Data Security

We use technical and organizational measures — including encryption in transit, access controls, and secure storage — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and withdraw consent. You can manage much of your information from your account settings, or contact us using the details below to make a request.

8. Children's Privacy

The Platform is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Platform.

10. Contact Us

If you have questions about this policy or your personal information, contact us at info@dreamhome.co.tz or visit our Contact page.